To provide additional protection of your personal data, FibriCheck provides 2-step verification (2SV) via Google Authenticator. 2SV is an additional layer of security that you can add onto your FibriCheck account. If you have enabled 2SV, upon login you will be prompted to provide the password of your FibriCheck account and a security code which you can retrieve from the Google Authenticator app.
Please note: if 2SV is activated, you will have to provide a 2SV code every time you log in!
To set up 2SV in the Physician Dashboard, please follow these steps:
Step 1: Enable 2SV in the Physician dashboard
- Login via app.fibricheck.com
- Click ‘Settings’
- Within the navigation bar, click ‘Security’
- Click ‘2-Step Verification’
If there is a green check mark then the 2SV is already activated. If there is a red cross, then you can choose to activate it.
Step 2: Enter your the password for your FibriCheck account
Step 3: Download the Google Authenticator App and scan the QR code
- Download the Google Authenticator App via the Google Play Store or Apple App Store
- Open the Google Authenticator App and scan the QR code
Step 4: Enter the 6 digit code you can find in the Google Authenticator App
When completing the setup of 2SV you will receive a set of recovery codes. If you have lost access to your mobile device, you can use one of the recovery codes to login. Please note that each recovery code can only be used once.
The Setup of 2SV is now complete. Please make sure to store the recovery codes somewhere safe. You can always regenerate a new set of recovery codes. Please that your previous recovery codes will become invalid if you request new recovery codes.
If you have lost access to your mobile device and don’t have a recovery code, please contact support via email@example.com with proof of identification (e.g.: copy of passport).